General

Products and brands

• Are the items you offer in stock?
• How do I choose my skis?
• How to choose my ski poles?
• How to choose your ski boots?
• In what condition are the skis you offer for sale?
• Is it possible to get advice?

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My account

• Can I get an invoice?
• How can I change my personal information?
• How do I delete my account and personal data?
• How do I reset my password?
• How to create my account?
• Where can I find my previous orders?

Promotions

• Do you have a promo code during the sales?

Order

• I did not receive my order confirmation email is this normal?
• Is it possible to cancel my order ?
• What happens after I place an order?

Payment

• Can I pay for my order in instalments?
• Can I pay for my order later?
• Can I pay my order by bank transfer?
• My order is subject to a payment error
• What are the different payment methods you offer?

Delivery

• Can I change the delivery address of my order?
• Do you offer 24 hour express delivery?
• How much are the delivery costs?
• How to track my package?
• My parcel is late, can you help me?
• What are the delivery times?

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Returns and refunds

• What are your terms of return?
• Can I make an exchange?
• How do you refund an order paid in several installments?
• How long do I have to return my order?
• How will my reimbursement go?
• I received a credit note, but can I be refunded?

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International

• Do you send parcels all over the world?
• How are customs fees paid?
• How much are the customs fees?
• What are the delivery times abroad?
• What currencies do you propose?
• Which carriers do you use abroad?

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