What if I haven't received the item I ordered?

Please, first of all, accept our apologies for this error.

In order to solve your problem as soon as possible, please send us via our contact form :

• A photo of the product you received
• A photo of the label where the barcode of the product appears.

Following this, we will ask you to proceed with the return on our website (see: I want to return my order, how to proceed?) and then to return the article (free of charge). If our stock allows it and with your agreement, we will proceed with a new shipment of your product. If not, we will refund you in full your order.

We remain at your disposal if necessary.